Orders and Returns
Non-Warranty Related Return & Exchange Requests
Combove Electrical Equipment Co., Ltd.（Abbreviation Combove Ltd） offers a (15) day return policy for all new, unused items that are in brand new condition without fault, signs of use, damage or otherwise.
Return of said product(s) within a valid (15) day return window will be available for store credit, refund or exchange, minus original shipping fees paid based upon the original order placed.
Valid returns are based upon factory sealed products that are in 100% resale condition.
This (15) day policy is based upon the date the product(s) were received by the customer. Anything beyond (15) days of receipt will not be valid for return.
If item(s) received show signs of use or damage, no credit, refund or exchange options can be offered. Outside of a valid warranty claim, all new, unused, non warranty return requests must be returned in brand new, unused, resale condition.
If any item returned in relation to a non warranty request arrives with missing packaging, shows signs of use, is missing product items, or simply cannot be sold as new, Combove Ltd holds the right to reject the return and ship all items back to the customer.
If a valid return is received that shows signs of use, is missing items, or returned without manufacturer packaging, Combove Ltd may opt to accept the return with an applied restock fee at the discretion of our staff, based upon condition of the return. In such a case, our staff will reach out to the customer to provide restock fee details to see if the customer would prefer to accept the restock fees, or have the item(s) returned in received condition.
Warranty Related Requests
For any item that is faulty or damaged in reference to warranty related issues, please contact our customer service department for help, as every manufacturer differs in terms of how warranty is processed & handled.
Please note that certain / select products we carry may be replaced or repaired direct via the manufacturer, no matter when the item / product was purchased.
In the case of product(s) that requires direct manufacturer support for warranty repair or exchange, our staff will provide all contact details for the customer, and the customer will be required to facilitate warranty support via the manufacturer / vendor per the policies we are required to contractually follow.